Returns & Refunds policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Product opening Video/ Photos is required to request an exchange.

Exchanges
We have a 7-day Exchange policy, which means you have 7 days after receiving your item to request an Exchange. It will be considered only on Size and defective product issues.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at ginzacreations@gmail.com. Please note that returns will need to be sent to the following address:

If your exchange is accepted, we’ll send you a exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any exchange related queries at ginzacreations@gmail.com

The fastest way to ensure you get what you want is to return the item you have, and once the Exchange is accepted, make a separate purchase for the new item. Exchange shipping will be borne by the customer.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ginzacreations@gmail.com